Your Privacy Is Our Priority

Introduction & Scope

This Privacy Policy ("Policy") describes how hu77 ("we", "us", or "the Platform") collects, uses, stores, and protects the personal information of its users ("you", "your"). By using hu77's website and services, you fully accept the terms of this Policy.

This Policy applies to all of hu77's digital services — including access via mobile browser, desktop browser, or any other means. Protecting your privacy is both a legal obligation and an ethical responsibility for us.

This Policy has been prepared in accordance with the local laws and regulations applicable to users in Bangladesh. We may update this Policy from time to time — you will be notified as far in advance as possible of any changes.

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Who This Policy Covers

The following individuals are covered by this Policy:

• Those who hold a registered account on hu77
• Those who browse the website without creating an account
• Those who contact us for support services
• Those who complete transactions with hu77 through any means

What Information We Collect

hu77 collects only the information necessary to provide its services. The categories of information are described below:

A. Identity Information

Information you provide when registering an account, such as:

• Full name
• Date of birth (for age verification)
• Mobile number
• Email address
• Password (stored in encrypted form)

B. Financial Information

Information required to process deposits and withdrawals:

• bKash, Nagad, or Rocket account number
• Bank account details (for bank transfers)
• Transaction history and amounts

Financial information is collected and stored with the highest level of security. We do not store full card numbers or banking PINs.

C. Identity Verification (KYC) Information

Where applicable, to confirm your identity:

• National ID (NID) or passport number
• A personal photo or digital copy of a document

D. Technical & Usage Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location
• Browser type and version
• Device type (mobile/desktop)
• Session duration and page navigation patterns
• Information collected through cookies and similar tracking technologies

E. Communication Information

When you contact our support team, the content and duration of that conversation may be recorded. This helps improve service quality and resolve disputes.

How We Use Collected Information

hu77 uses collected information only for the following legitimate purposes:

1. Service Delivery & Operations

Your information is used to create and manage your account, process transactions, provide bonuses and rewards, and ensure uninterrupted delivery of gaming services.

2. Security & Fraud Prevention

Information is analyzed to protect account security, detect unauthorized access, and prevent financial fraud. hu77's SSL encryption keeps your information safe from third parties.

3. Customer Service Improvement

Information is used to properly address your complaints and inquiries and to improve the overall quality of our services.

4. Legal & Regulatory Compliance

Retaining and providing your information may form part of our legal obligations in order to comply with applicable laws, regulations, and the directives of regulatory bodies.

5. Responsible Gaming Program

Usage information may be analyzed to identify unusual gaming behavior and to provide support to users when needed. This is part of our responsible gaming policy.

6. Communication & Notifications

Your contact information is used to send important account-related notifications, security alerts, and transaction confirmation messages.

Information Sharing & Disclosure

hu77 never sells, rents, or exchanges your personal information to third parties for commercial purposes. However, information may be shared in the following limited and specific circumstances:

A. Payment Processors

Necessary information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer. These institutions operate under their own privacy policies.

B. Technology & Service Providers

Limited information may be shared with third-party software and technology companies that help operate our platform. These companies work under strict confidentiality agreements and are prohibited from using the information independently.

C. Legal Obligations

Information may be provided when required by a court order, government directive, or applicable law. Such disclosures are always kept within the bounds of the law and limited to the minimum necessary.

D. Corporate Changes

If hu77 undergoes a merger, acquisition, or business transfer, user information may be transferred to the relevant party. You will be notified in advance in such cases.

Beyond the circumstances above, no information will be disclosed without your consent. This is hu77's commitment.

Cookies & Tracking Technologies

hu77 uses cookies and similar technologies to improve the user experience and ensure the platform functions correctly.

Types of Cookies

• Essential Cookies: Required for the platform's core functions — used for login sessions, saving preferences, and security verification.
• Functionality Cookies: Help remember language selection, display preferences, and user settings.
• Analytics Cookies: Used to analyze platform usage statistics. They do not personally identify you.

Cookie Controls

You can disable or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working correctly. hu77 never uses third-party advertising cookies.

Data Security Measures

hu77 follows industry-standard security technologies and practices to protect your personal and financial information. The key components of our security framework are described below:

Encryption

All data transmission is carried out through SSL/TLS encryption. Every piece of information exchanged between you and hu77's servers is encrypted, so unauthorized parties cannot read or alter it.

Access Controls

hu77's internal staff can only access the information needed for their specific role. Strict role-based access control is at the center of our security framework.

Security Reviews

Regular security audits and risk assessments are conducted. Any security vulnerabilities identified are remediated promptly.

Response to Data Breaches

If a data breach ever occurs and your information is at risk, we will notify you as quickly as possible and take the necessary protective measures. Preventing data breaches is one of our top priorities.

That said, no method of transmission over the internet or electronic storage is 100% secure. We are committed to providing the highest level of protection, but an absolute guarantee of complete security is not possible.

Data Retention Period

hu77 retains your information only for as long as it is needed to provide services, fulfill legal obligations, or serve legitimate business purposes.

Active Accounts

All your information is retained while your account remains active. Even after an account is closed, certain information may be kept for a specified period as required by law.

Financial Transaction Records

Financial transaction records are retained for the legally required period. This is necessary for tax, audit, and dispute resolution purposes.

Marketing Communications

If you unsubscribe from marketing communications, your information will be deleted according to your preference — though core information needed to manage your account will be kept.

Your Rights & Controls

hu77 believes every user should have full control over their own information. To that end, we ensure the following rights:

Right to Access

You may request a copy of the information we hold about you at any time. We are required to provide it within a reasonable time.

Right to Correction

If any of your information is inaccurate or incomplete, you may request a correction. This can be done through account settings or via our support team.

Right to Deletion

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations — you will be informed of this in detail where applicable.

Right to Object to Processing

You have the right to object to marketing communications or analytical processing. Necessary action will be taken within a reasonable time after your request is received.

Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise any of the above rights, please contact our support team.

Protection of Minors

hu77 strictly provides services only to individuals aged 21 or older. We do not intentionally collect personal information from any minor.

If we become aware that a minor has created an account, that account and all associated information will be deleted immediately.

If you believe a minor is improperly using hu77, please notify our support team.

Policy Changes & Updates

hu77 reserves the right to update this Privacy Policy from time to time. Changes may be made due to an expansion of services, changes in law, or technological developments.

Change Notifications

For significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the platform
• Sending a message to your registered email address
• Request to accept the updated Privacy Policy at next login

Use after changes

If you continue using hu77 after the updated policy is published, you will be considered to have fully accepted the new policy. If you do not agree with the changes, you have the right to stop using the service and request to close your account.

The "Last Updated" date mentioned at the top of this page will always reflect the date of the latest version.

Contact & Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available 24/7 to assist you.

We are always committed to keeping your gaming experience with hu77 safe and enjoyable. Protecting your right to privacy is not just an obligation for us — it is part of our values.